Addressing Your Questions & Concerns

We believe most concerns can be resolved quickly and easily at the school level.

Keep in mind that teachers and staff are doing their best to provide services for many students; therefore, we appreciate your patience and understanding. Please allow staff 24-48 hours to respond Monday through Friday during school business hours.

If you believe your concern remains unresolved, please contact the principal's office to request a meeting with the principal. 

• LGHS 408-354-2730 x 214
• SHS 408-867-3411 x 201

If you feel your concern is unresolved after talking with your school, please contact the Superintendent's Office to request a meeting.

The Superintendent and Assistant Superintendents work with families and schools to resolve concerns, explain district policies and procedures, and ensure that families and schools are successfully partnering for student success. 

You may reach the Executive Assistant to the Superintendent and Board of Trustees by phone at 408-354-2520 x 234

To resolve complaints which may require a more formal process, the Board follows the uniform system of complaint processes specified in 5 CCR 4600-4670 and the accompanying administrative regulation. The district's Uniform Complaint Procedures (UCP) are outlined in BP 1312.3. Uniform Complaint Procedures. 

The Los Gatos-Saratoga Union High School District strives to create and maintain open, inclusive, two-way communication with families. To facilitate this goal and to ensure we can address your needs as quickly and efficiently as possible, we have outlined the following steps for addressing questions or concerns regarding LGSUHSD matters. We encourage families to reach out to the person closest to the question/concern - teacher, coach, principal, counselor, etc. -because they have the greatest ability to work with you to change or adequately inform you on your question/concern. We look forward to working together on behalf of each and every student in our schools.

Matters of discrimination or harassment should be brought to the Title IX Coordinator and do not need to follow the steps outlined in this document. The Title IX Coordinator for the District takes complaints of discrimination and/or harassment directly from staff, students, and parents/guardians.

You can find Title IX information on our website at https://www.lgsuhsd.org/departments/student-services/title-ix

Title IX Coordinator, Non-discrimination Coordinator, & UCP Compliance Officer Contact: 
Megan Farrell, Equity and Title IX Coordinator, email:  titleixcoordinator@lgsuhsd.org 

It is important to demonstrate civil behavior as we move through this process.